We want you to love your order. If something isn’t right, here’s how we’ll fix it.
Damaged, faulty or wrong item
If your item arrives damaged, faulty, or isn’t what you ordered, email us within 30 days of delivery at support@keepneathome.com with your order number and a photo. We’ll send a free replacement or give you a full refund – your choice. In most cases you won’t need to send the item back.
Changed your mind
You can return unused items in their original packaging within 30 days of delivery for a refund of the item price. Email us first and we’ll give you the return address. Return shipping for change-of-mind returns is paid by the customer.
Lost parcels
If your order is lost in transit, we’ll send a replacement or refund you in full.
How refunds are paid
Refunds go back to your original payment method within 5–10 business days of approval.
Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and applicable Canadian consumer protection laws. Nothing in this policy limits those rights.
Questions? Contact us at support@keepneathome.com.