This policy explains how Keep Neat Home (“we”, “us”) collects and uses your personal information when you visit keepneathome.com or place an order.
What we collect
- Order details: your name, email, phone number, and delivery and billing address.
- Payment: payments are processed by PayPal. We never see or store your card details.
- Website usage: cookies and similar technologies that help the site work, remember your cart, and (if you agree) measure and improve our advertising.
How we use it
- To process, ship and track your order, and to contact you about it.
- To answer your questions and handle returns.
- To send marketing emails, only if you opt in. You can unsubscribe at any time.
- To prevent fraud and meet legal obligations.
Who we share it with
Only with the services needed to run the store: our payment provider (PayPal), our fulfilment partner and delivery carriers (to ship your order), our website host, and advertising and analytics tools such as Meta and Google (only where you’ve allowed cookies). We never sell your personal information.
International transfers
Because our fulfilment partners and service providers are located outside Australia and Canada, your information may be processed overseas. We only share what each provider needs to do their job.
Your rights
You can ask to see, correct or delete the personal information we hold about you by emailing support@keepneathome.com. If you’re unhappy with how we’ve handled your information, please contact us first; you may also contact the Office of the Australian Information Commissioner or the Office of the Privacy Commissioner of Canada.
How long we keep it
We keep order records for as long as required for tax and accounting purposes, and delete other information when it’s no longer needed.